Last updated: May 27, 2026
Privacy Policy
Redcoast ("we", "us", "our") operates this website and provides custom smart IoT and outdoor infrastructure solutions to business customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We are committed to handling your information responsibly and only for legitimate business purposes.
1. Information We Collect
We collect only the information needed to respond to your enquiries and serve you as a business customer:
- Contact details you provide — such as your name, company, email address, phone number and country, when you submit an enquiry form or contact us by email, phone or WhatsApp.
- Enquiry content — the project requirements, messages and any files you choose to send us.
- Basic technical data — standard web server logs (such as IP address, browser type and pages visited) used to keep the site secure and working.
We do not knowingly collect information from anyone under 18, and our services are intended for businesses, not consumers.
2. How We Use Your Information
- To respond to your enquiries and prepare tailored quotations and solutions.
- To communicate with you about your project, orders and after-sales support — by email, phone or WhatsApp.
- To maintain our business records and meet legal, accounting and trade-compliance obligations.
- To keep our website secure and improve its content.
We use your information only for the purposes above. We do not sell your personal information, and we do not use it to send unsolicited mass marketing.
3. WhatsApp & Messaging
When you contact us through WhatsApp or other messaging channels, we process the messages, contact details and any media you send so that our team can reply and follow up on your enquiry. Messages may be stored in our internal customer-management system so that your history with us is not lost. We use the WhatsApp Business Platform in accordance with WhatsApp's and Meta's terms, solely to communicate with customers who have contacted us — we never send unsolicited messages.
4. How We Share Information
We keep your information confidential and share it only where necessary:
- With service providers who help us operate (such as email delivery, messaging and hosting), under appropriate confidentiality terms.
- Where required by law, regulation or to protect our legal rights.
We do not sell or rent your information to third parties.
5. Data Retention & Security
We keep your information only as long as needed for the purposes above and for our legal and business records, then delete or anonymise it. We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.
6. Your Rights
You may ask us to access, correct or delete the personal information you have shared with us, or to stop contacting you. To make a request, email us at team@redcoast.ltd and we will respond within a reasonable time.
7. International Transfers
We are based in China and serve customers worldwide. By contacting us you understand that your information may be processed in the country where we operate. We handle it under this policy regardless of where it is processed.
Terms of Service
These Terms of Service ("Terms") govern your use of the Redcoast website and your communications and dealings with us. By using this website or contacting us, you agree to these Terms.
1. About Us
Redcoast designs and supplies custom smart IoT and outdoor infrastructure solutions, including self-developed hardware, platform and apps, for business customers. Our products are engineered to each project; specifications and pricing are confirmed per enquiry rather than sold as a fixed public catalogue.
2. Use of the Website
- You may use this website for lawful, legitimate business purposes only.
- You may not attempt to disrupt, attack, reverse-engineer or gain unauthorised access to the site or our systems.
- Website content (text, images, product information, logos) belongs to Redcoast and may not be copied or reused without our written permission.
3. Enquiries, Quotations & Orders
Information on this website is for general reference and does not constitute a binding offer. Quotations, specifications, lead times and order terms are confirmed separately in writing for each project. An order is binding only once both parties have agreed it in a quotation, contract or purchase order.
4. Communications
When you contact us by email, phone or WhatsApp, you agree that we may reply through the same or another channel you have provided, for the purpose of handling your enquiry, order and after-sales support.
5. Disclaimer & Liability
The website is provided "as is". We make reasonable efforts to keep information accurate and up to date but do not warrant that it is complete or error-free. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this website. Nothing in these Terms limits liability that cannot lawfully be limited.
6. Changes
We may update this Privacy Policy and these Terms from time to time. The "last updated" date above shows when they were last revised. Continued use of the website after changes means you accept the updated version.
7. Contact
For any questions about this Privacy Policy or these Terms, contact us:
- Redcoast
- Email: team@redcoast.ltd
- Address: Yangzhou, Jiangsu, China